Message from Neighbourhood Watch

Trading Standards have received reports that companies have been cold-calling offering a ‘roof renovation service’ in Hertfordshire.

The service generally involves pressure-cleaning and painting of the roof; it is very expensive and experts advise it is likely to cause damage to the tiles, harm the lifespan of a roof and create an unnecessary need for ongoing maintenance.

We advise against having this kind of work carried out on your home, and against dealing with cold-callers.

If you do require home maintenance work, we suggest that you obtain 3 independent quotes. Seek recommendations from family or friends, or use a reputable approved trader scheme such as Which Trusted Traders to find reliable tradespeople: https://trustedtraders.which.co.uk/

Remember, you have certain consumer rights for when contracts are agreed to in the home (off-premises contracts) – including a 14 day right to cancel (shown below).

If you have any concerns or require advice, please contact Trading Standards via 03454 04 05 06.

If you need to reply regarding this message, tap on this email address: wlo@herts.pnn.police.uk

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