Herts Healthwatch carried out a survey in November 2017 on a nearby GP Practice looking at the patient experience of making an appointment, the patient experience of the staff at the practice, the quality of information and communication, the patient experience of providing feedback whether it be a compliment, concern or a complaint.

The results have been reported with recommendations and responses from the practice on the improvements actual and potential.  Makes interesting reading – see link for the full report. Stockwell-Lodge-Accessing-GP-Services-v2

 

 

 

 

 

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